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Agentic AI

AI agents that actually get work done

Agentic AI is the step beyond chatbots: AI agents that plan and execute tasks autonomously within your business processes. They read the request, look up data in your systems, draft the quote and stage it for review. Your team checks and sends. We build agents that work safely inside your systems, with human control where it belongs.

AI agents in production for clients
GDPR-proof, local LLMs available
Pilot in 6 weeks

What is agentic AI?

A regular chatbot gives answers. An AI agent executes: it plans steps, uses your systems (CRM, ERP, email, calendar) through integrations, checks its own work and delivers a finished result. Think of an agent that reads incoming enquiries, pulls up the customer data, drafts a quote and presents it to your sales rep for approval.

The difference with traditional automation: agents can handle variation. No hundred if-then rules, but a system that understands what is being asked and chooses the right steps itself, within the boundaries you set.

When does agentic AI make sense?

  • Recurring processes with lots of manual work, such as quotes, order processing and administration
  • Customer questions waiting for an employee while 80% are standard
  • Information that has to be gathered from multiple systems
  • Processes where errors or long lead times cost money
  • Teams growing in workload but unable to grow in headcount

What AI agents do for businesses

Concrete processes we make agentic for organisations

Inbox and request handling

Agents that read email and forms, classify them, enrich them with data from your systems and stage the right follow-up action.

Examples

  • Quote requests automatically prepared for sales
  • Support tickets classified and answered where standard

Quotes and documents

From request to draft quote or contract, built from your own pricing, terms and history, ready for human review.

Examples

  • Draft quotes in minutes instead of days
  • Contracts and reports based on your own templates

Administration and data

Agents that process invoices, transfer data between systems and flag anomalies before they become a problem.

Examples

  • Invoice processing with human approval above threshold amounts
  • Data quality guarded across CRM and ERP

Customer service

An agent that knows the answer because it can access your knowledge base, orders and customer data, and hands over gracefully when things get complex.

Examples

  • 24/7 first line with escalation to your team
  • Answers based on your own documentation

How we make your process agentic

1

Process analysis

Together we pick one process with clear ROI and map the steps, systems and exceptions.

2

Pilot in 6 weeks

A working agent on your real process, with secure integrations into your systems and measurable results.

3

Human in the loop

Control where it belongs: approval steps, logging and clear boundaries on what the agent may do itself.

4

Roll out and expand

From one process to several, with management, monitoring and ongoing development by our team.

Secure and GDPR-proof, local AI included

AI agents work with business data by definition. That is why we build with the same principles as our healthcare projects: data minimisation, logging of every action and approval steps for anything with impact. Where data cannot leave the building, we run the language model fully on-premise, as we do with IntraGPT for organisations.

You choose per process: cloud models from OpenAI or Anthropic where possible, on-premise LLMs where required. The agent architecture stays the same, so you are never locked in.

Standard with every agent

  • Logging and audit trail of every action
  • Approval steps for actions with impact
  • Integrations through your existing APIs, no passwords in prompts
  • Choice of cloud or local language models
  • Built by an ISO 27001 certified team

Frequently asked questions about agentic AI

Related cases

View all cases
Intechniek

Intechniek – AI portal that automatically turns candidates into profiles

Intechniek wanted to work faster and more consistently in a tight labor market. Recruiters and account managers received large volumes of candidate information through CVs, intake forms, notes and separate documents. That information had to be read manually, interpreted and rewritten into usable candidate profiles. This took a lot of time and created differences in quality, structure and completeness. Together with Intechniek, Score Agency developed an AI portal that automates a large part of this process. Using local AI, candidate data, CVs and additional input are processed safely within a controlled environment. The platform automatically turns unstructured information into clear, consistent and ready-to-use profiles. This allows Intechniek to move faster toward both clients and candidates. Recruiters save time for personal contact and assessment, while the organization benefits from more structure, better searchability and a scalable process. The result is less manual work, more speed and a stronger foundation for modern recruitment.

Automated Profile creation
AI portal Recruitment Local AI
Deep Radio

Deep Radio – Native radio app for iOS, macOS and Android

Deep Radio has been a leading name in the Dutch dance scene for almost 20 years. It is an online radio station that runs 24 hours a day on energy, beats, shows, classics, new releases and a community that does not just listen to music, but lives it. Score Agency developed a native radio app for Deep Radio that goes far beyond a simple play button. The app brings the full Deep Radio experience to iOS, macOS and Android: high-quality live streaming, instant now-playing information, recently played tracks, a complete weekly schedule and seamless playback through AirPlay or Chromecast. The strength of the app is in the combination of deep technical integration and brand experience. Dynamic Island and Live Activities show what is playing in realtime. Lockscreen and Control Center controls make Deep Radio feel like a natural part of the operating system. Background playback remains stable, network interruptions are handled intelligently and the app works cleanly alongside phone calls and other audio apps. The visual layer also received its own character. Realtime metadata, cover art, a synthesized VU meter and even a DJ scratch effect make the app feel like a true digital extension of the Deep Radio brand instead of a generic radio player. Score Agency did not build one compromised cross-platform app. We built a mature native product line: iOS and macOS with SwiftUI and xcodegen, Android with Kotlin, Jetpack Compose and Material3. The result is fast, reliable and platform-native while keeping the Deep Radio identity consistent everywhere. Deep Radio. We Are Dance.

3 Platforms
Radio Media Entertainment
QIOX

QIOX: redesign and Statamic platform for the kiosk builder of the Netherlands

Chances are you have already touched a QIOX today. The self-service kiosks of this Dutch company stand at icons like HEMA and FEBO, at Belgian sandwich chain Panos and at German burger chain Goldies. Whoever touches an ordering kiosk in hospitality, retail or leisure quite often touches a QIOX. A brand like that deserves a website of the same calibre. We did the full redesign, development and implementation: a multilingual Statamic platform that presents the collection (AMIGO, FRIEND, BUDDY, ALLY and MATE) the way a design brand should, fully managed by the QIOX team itself.

NL + EN Multilingual
Webdesign Web development Statamic

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Which process would you make agentic first?

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